1. Who we are
Ann Mae Studios ("we", "us" or "our") respects your privacy and ensures that your personal data is handled and secured with care.
Ann Mae Studios
Hazestraat 71
5555 AB Valkenswaard
The Netherlands
KVK number: 83472649
Email: annmaestudios@gmail.com
2. What personal data we collect
When you visit our website, place an order or contact us, we may collect:
- First and last name
- Email address
- Phone number (if provided)
- Billing and shipping address
- Payment details
- Order history
- IP address
- Browser and device information
- Correspondence via email or contact forms
- Newsletter subscriptions
- Cookie and usage data
We only collect personal data that is necessary for our service.
3. Why we process personal data
Fulfilling orders
- Processing orders
- Shipping products
- Handling payments
- Informing you about the status of an order
Customer service
- Answering questions
- Handling complaints and returns
- Providing support
Legal obligations
- Complying with tax and administrative requirements
Marketing and communication
- Sending newsletters (only with consent)
- Informing you about new products, offers and promotions
Website improvement
- Analysing website usage
- Improving user experience
- Protecting our website against misuse and fraud
4. Legal basis for processing
- Performance of an agreement
- Legal obligation
- Legitimate interest
- Consent of the data subject
5. Who we share data with
Shopify
Our webshop is hosted by Shopify. Shopify processes personal data to enable our webshop and orders.
Payment providers
For processing payments we work with providers such as Shopify Payments, PayPal, iDEAL, Klarna or other methods available on our website.
Shipping partners
For delivery we share necessary data with carriers such as PostNL, DHL or comparable logistics partners.
Accounting and administration
Personal data may be shared with administrative service providers and accounting software in order to comply with legal obligations.
Government authorities
Where required by law, personal data may be provided to competent authorities.
We never sell personal data to third parties.
6. International data transfers
Some of our service providers, including Shopify, may process personal data outside the European Economic Area (EEA). When data is processed outside the EEA, we ensure that appropriate safeguards are in place in accordance with applicable privacy legislation.
7. Retention periods
- Order and invoice data: 7 years
- Customer service contacts: up to 2 years
- Newsletter data: until you unsubscribe
- Cookie data: according to the retention periods of the respective cookies
8. Cookies
Our website uses cookies and similar techniques. For more information, please see our Cookie Policy.
9. Newsletters
When you subscribe to our newsletter we use your email address to send news, updates and offers. You can unsubscribe at any time via the link at the bottom of every newsletter.
10. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure or alteration.
11. Your rights
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Object to processing
- Restrict processing
- Request data portability
- Withdraw previously given consent
For requests please contact annmaestudios@gmail.com.
12. Complaints
If you have a complaint about how we process your personal data, please contact us first. You also have the right to file a complaint with the Dutch Data Protection Authority: autoriteitpersoonsgegevens.nl.
13. Changes to this policy
We reserve the right to amend this privacy policy. The most current version is always published on our website.